Terms and Conditions

Shipping Information

Orders are prepared within 1–2 business days after payment has been successfully confirmed.

Shipping times vary depending on your destination and selected courier. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Please ensure your shipping address is complete and accurate before placing your order. Once an order has been shipped, we are unable to modify, redirect, or resend it.

International Shipping: All orders are shipped from Indonesia. Any import duties, taxes, customs fees, or other charges imposed by the destination country are the responsibility of the customer and are not included at checkout.

Order Status

A confirmation email will be sent once your order has been successfully placed.

When your order has been dispatched, you will receive a second email containing your tracking information. Delivery timelines are provided by the shipping carrier and may vary depending on your location.

If you have any questions regarding your order, please contact our Customer Care team using the contact information provided on our website.

Returns & Exchanges

All sales are final.

Due to the nature of fragrance products, we do not accept returns or exchanges for change of mind, personal preference, or scent expectations.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number.
• Proof of purchase.
• Clear photos of the product.
• An unedited unboxing video.

Each request will be reviewed individually, and our Customer Care team will assist you accordingly.

Frequently Asked Questions

Are Scents of JARTÉ fragrances gendered?

Our fragrances are not defined by gender. They are created to evoke feeling, memory, and atmosphere. Every scent becomes a personal experience.

How long do your fragrances last?

Our Extrait de Parfum typically lasts approximately 5–8 hours on the skin, depending on individual skin chemistry and environmental conditions.

Hair & Body Mist offers a lighter fragrance experience and generally lasts around 2–4 hours.

Room & Linen Spray leaves a subtle scent on fabrics for up to 8 hours, depending on the material and surrounding environment.

How should I apply the fragrance?

Apply directly to clean skin on pulse points such as the wrists, neck, and behind the ears. Allow the fragrance to develop naturally as it interacts with your skin’s warmth throughout the day.

Do you offer fragrance samples?

At this time, we do not offer individual fragrance samples. Each scent is thoughtfully created to be experienced in its entirety and selected with intention.

Can I return or exchange a fragrance?

Returns or exchanges are only accepted if the product arrives damaged or incorrect.

Please contact us within 48 hours of delivery and provide your order number, clear photographs, and an unedited unboxing video. Our team will carefully review your request and assist you accordingly.

You may contact us via email at support@jartebeauty.com or through WhatsApp for further assistance.

When will my order be shipped?

Orders are processed within 1–3 business days after payment has been successfully confirmed. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Do you ship internationally?

We currently ship to selected international destinations. Available shipping countries will be displayed during checkout. If your destination is unavailable or you have any questions before placing an order, please feel free to contact our Customer Care team.